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Terms & Conditions


1. General
1.1 These General Terms and Conditions govern the relationships between Confiserie Teuscher AG and the customers of its online shop. They form an integral part of any contract concluded between Confiserie Teuscher AG and its customers. Any ancillary agreements, assurances or amendments to these General Terms and Conditions must be set out in writing. These General Terms and Conditions apply to the ordering and delivery of both standard and customized items provided by Confiserie Teuscher AG.

1.2 The additional information shown separately regarding terms of delivery&shipping costs and payment terms, together with the data protection and legal note sections, form an integral part of these General Terms and Conditions and can be adapted at any time to meet new circumstances.

2. Conclusion of Contract
Customers place their orders online. The contract enters into force when Confiserie Teuscher AG sends the customer an order confirmation bye-email.

3. Changes ta Orders
3.1 All orders are binding. Orders cannot be changed.
3.2 If the order is cancelled, the customer is not entitled to repayment of the purchase price.

4. Terms of Delivery
4.1 Ordered items are delivered at the customer's expense. The delivery and packaging costs are shown separatelyon the invoice. For deliveries within Switzerland the costs for postage and packaging are detailed during the order process; for deliveries outside Switzerland this information is shown before conclusion of the order.
4.2 Deliveries within Switzerland are made in the morning or afternoon or at the delivery time contractually agreed by the Confiserie Teuscher AG home delivery service or other delivery service provider selected by Confiserie Teuscher AG.
4.3 Shipments abroad are insured and insurance costs are invoiced at 5% of the value of the goods. Shipments abroad are carried out by transport companies chosen by Confiserie Teuscher AG. Protective packaging is used automatically for shipments to warm climates and is billed to the customer, if selected by the customer.
4.4 Confiserie Teuscher AG shall not be held liable if the goods cannot be delivered or are delivered late either because the customer did not provide the correct delivery address or the intended recipient was not at home or in the event of problems with customs clearance.
4.5 The indicated delivery times are guidelines only. Confiserie Teuscher AG shall not be held liable for delays in delivery that are no fault of its own, e.g. delays resulting from force majeure, traffic congestion, or poor weather conditions. In cases of this kind the client shall not be entitled to withdraw from the purchase agreement or to claim compensation for damages.

5. Prices
5.1 Unless otherwise agreed all prices are gross prices in Swiss francs (including V A T) and are binding for the period specified in the order confirmation.
5.2 Confiserie Teuscher AG reserves the right to change its prices.

6. Payment Terms
6.1 Orders placed in the online shop are to be paid by credit card. Credit card payments are debited immediately.
6.2 A minimum order value of CHF 50 is required for payments by invoice only in Switzerland. Invoices are issued after dispatch to the customer and are payable within 30 days. In case of non-compliance with the payment deadline a late payment fee shall be incurred and a collection office instructed to collect the outstanding amount.
6.3 In the case of orders from abroad, payment must be made in advance by credit.The ordered goods are dispatched once payment has been received.
6.4 In case of any delay in payment Confiserie Teuscher AG reserves the right to withhold further deliveries to the customer and to charge interest on arrears at a rate of 5%.

7. Goods Inspection / Complaints
7.1 The recipient is obliged to check the goods for completeness and condition immediately upon receipt. Any complaints in relation to quality or completeness must be notified to Confiserie Teuscher AG without delay, and in no case later than 24 hours after delivery, or the delivery shall be deemed to have been accepted.
7.2 Confiserie Teuscher AG shall not be held liable for transport damage or any damage caused by improper storage of the goods after acceptance by the customer or his/her agents.

8. Return / Exchange of Products
Delivered products cannot be returned or exchanged.

9. Data Protection
9.1 Data that is necessary for processing the transaction is saved and, within the context of contract administration, passed on to the company entrusted with shipment. In all other instances stored data will not be passed on to other companies, with the exception of credit check agencies. The data will be used for the purpose of customer support within Confiserie Teuscher AG.
9.2 Order-related and other correspondence by Confiserie Teuscher AG can be carried out electronically. In this regard, reference is expressly made to the security risks involved in the transfer of data via e-mail -over which Confiserie Teuscher AG has no control- such as the transmission of viruses, damage to data, data loss or unauthorisesed access by third parties. By placing an order, the customer is permitting Confiserie Teuscher AG to send documents and other data by means of unencrypted e-mails

10. Applicable Law and Place of Jurisdiction
10.1 Contracts are governed exclusively by Swiss law, to the exclusion of the Vienna Sales Convention (CISG).
10.2 The exclusive place of jurisdiction, subject to appeal to the Swiss Federal Supreme Court, is Zurich 1.

Supplementary Information to the General Terms and Conditions for the Online Shop of Confiserie Teuscher AG

1. Terms of Delivery I Shipping Costs
Confiserie Teuscher AG offers the following delivery options:
1.1 Shipping Costs for Switzerland I Principality of Liechtenstein
A-Post (Priority)
Express-Post
Details of the shipping costs are shown in detail during the order process.

Examples:
A-Post (Priority) Up to 2kg - Porto: CHF 8.00
Packaging: CHF 5.00
Express-Post Up to 2kg - Porto: CHF 17.00
Packaging: CHF 6.00

Cost of protective packaging for warm climates: CHF 2.50

1.2 Receipt of Order I Dispatch to Switzerland I Principality of Liechtenstein
A-Post (Priority)
Monday -Thursday before 2 p.m.: dispatch within 3 working days
Friday- Sunday: dispatch on Tuesday/Wednesday

Express-Post
Monday -Friday before 8.30 a.m.: dispatch before 9 a.m. on the following day
Monday -Friday after 8.30 a.m.: dispatch on the second day after receipt of order

No goods are dispatched on Saturdays, Sundays or public holidays; in these cases shipment takes place on the next but one working day. The stated delivery dates cannot be guaranteed.

Our recommendation:
Place your order early. if possible 4-5 working days before the desired delivery date. Longer delivery times must be expected before holidays (e.g. Valentine’s Day, Easter, Mother's Day, Christmas).

1.3 Europe / Other Countries and Overseas
1.3.1 Shipment to Europe
Post (priority)
Courier services such as UPS, Federal Express (FedEx), DHL
1.3.2 Shipment to other countries and overseas
Post (priority)
Courier service by Federal Express (FedEx), UPS, DHL
1.3.3 Shipping costs / surcharge for duty paid

Shipping costs are calculated on a case-by-case basis and depend on destination (delivery zone), dispatch type, weight and customs charges and, for this reason, are displayed only at the conclusion of the order. Cost of protective packaging for warm climates: CHF 2.50

For goods that are shipped abroad via courier service, an additional customs clearance charge is levied as a percentage of the value of the goods. This is based on the percentages that apply in the various destinations and means that the recipient of the goods does not incur any additional costs.

Examples:
Deutschland Value of goods from CHF 0.00 - CHF 50.00 13%
USA Value of goods from CHF 0.00 - CHF 150.00 13%
Australien Value of goods from CHF 0.00 - CHF 150.00 13%
Israel Value of goods from CHF 0.00 - CHF 10.00 50%
Österreich Value of goods from CHF 0.00 - CHF 50.00 50%

1.3.4 Receipt of order / dispatch to other countries and overseas the date of dispatch depends on receipt of the order, day of the week, destination and dispatch type. Goods are generally dispatched within 2-8 working days. However, the delivery dates cannot be guaranteed. Longer delivery times must be expected before holidays.

Our recommendation: Place your order early. Longer delivery times must be expected before holidays (e.g. Valentine's Day, Easter, Mother’s Day,Christmas).

2. Payment Terms
You may choose from the different payment methods:
2.1 Credit card
American Express (Amexco)
MasterCard
Visa
Diners
Postcard

2.3 Invoice
Only for customers with a billing address in Switzerland and a minimum order value of CHF 50.

Companies: Are you a company that would like to place an orderand pay by invoice? Please contact us.

3. Legal Note
The content of the Confiserie Teuscher AG homepage is protected by copyright law, unless stated otherwise. Its content may not be distributed, published, modified, re-used or forwarded, nor may it be used for public or commercial purposes without prior written consent. Confiserie Teuscher AG does not guarantee that its homepage is correct or complete and shall accept no liability whatsoever for incomplete or incorrect content.

4. Contact Details
Confiserie Teuscher AG
Storchengasse 9
P.O.Box 2219
CH-8022 Zürich
Switzerland

CEO& President of the Board:
Adolf Teuscher

Chamber of Commerce No. CH-020.3.022.500-8
VAT.No. 501 755

Phone +41 44 211 51 51
Fax +41 44 212 29 58
info@teuscher.com